Terms & Privacy Policy

Data controller

The data controller is the Eatsmart clinical dietetics practice, Kyprou 70, Esperidon Square, Glyfada 16674, Greece. For anything concerning your personal data, contact eteam@eatsmart.gr or call 210 8941359.

What data we collect

When you complete the contact form we collect the details you provide: full name, email address, phone number (optional), subject, and your message. We also record the IP address the form is submitted from, solely to protect against spam and abuse.

The form is NOT intended for medical or sensitive health data. Please do not include diagnoses, history, or other sensitive data in your message — we will discuss those securely at your appointment.

Purpose and legal basis

We process the form data to answer your request and to contact you. The legal basis is your consent (Article 6(1)(a) GDPR), given by ticking the consent box before sending, and taking steps at your request prior to entering into a service relationship (Article 6(1)(b)).

For spam protection we use a verification service (Cloudflare Turnstile); the legal basis is our legitimate interest in the security of the website (Article 6(1)(f)).

Recipients / Processors

Cloudflare, Inc. — website hosting and spam-protection service (Turnstile).

[Email provider — to be confirmed] — a provider with EU-based infrastructure, used solely to deliver your form message to our office.

Google Analytics 4 (Google Ireland Ltd) — visitor statistics, only if you have given your consent via the banner. Without consent it is not loaded.

We do not sell your data or share it for advertising purposes.

Retention

We keep form messages for as long as needed to respond to your request and for a reasonable period afterwards [retention period — to be confirmed], unless a service relationship begins, in which case the statutory retention periods for patient/client records apply. After that they are deleted.

Your rights

You have the right to access, rectify, erase, restrict, and port your data, as well as to object and to withdraw your consent at any time (without affecting the lawfulness of prior processing). To exercise your rights, contact eteam@eatsmart.gr.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

Cookies

For cookies and analytics tools, see the Cookie Policy in detail.